Refund policy

Return and refund policy

Effective Date: October 3, 2026

Contact Information

Business / Website Name: jerseymodern.shop
Address:

5129 Linette Ln

Annandale, VA 22003-4121

United States
Email: contact@jerseymodern.shop

1. Returns

We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, you may return most unused items within 30 days of the delivery date for a refund or exchange.

To be eligible for a return:

The item must be unused, in its original condition, and in the original packaging (including all tags, labels, and accessories).
Proof of purchase (order number or receipt) is required.
Certain items may be non-returnable (see Section 5 below).

2. How to Initiate a Return

Contact Us: Email us at contact@jerseymodern.shop within 30 days of delivery.
Details Required: Provide your order number, reason for return, and photos of the item if requested.
Authorization: We will send you a Return Merchandise Authorization (RMA) number along with return instructions.
Ship the Item: Send the package to:

jerseymodern.shop

5129 Linette Ln

Annandale, VA 22003-4121

United States

Please clearly write the RMA number on the outside of the package. Returns sent without an RMA number may be refused.

3. Refunds

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

Processing: If approved, your refund will be processed back to your original payment method within 5–10 business days.
Shipping Costs: Shipping charges are non-refundable unless the return is due to our error (e.g., wrong item received or defective product).
Return Shipping: You are responsible for paying your own return shipping costs unless otherwise specified.

4. Exchanges

If you need to exchange an item for a different size, color, or style, please contact us at contact@jerseymodern.shop. Exchanges are subject to product availability.

5. Non-Returnable Items

The following items cannot be returned or refunded:

Personalized or custom-made products
Gift cards
Items marked as "Final Sale"
Products that have been worn, washed, used, damaged, or altered after delivery

6. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect:

Contact us within 7 days of delivery at contact@jerseymodern.shop.
Include your order number and photos showing the damage/defect along with the packaging.
We will inspect the issue and arrange for a replacement or a full refund, including return shipping costs, at no additional charge to you.

7. Delivery Time

Standard shipping within the United States typically takes 3–6 business days. Expedited options may arrive within 1–2 business days depending on your location and the shipping method selected at checkout.

8. Late or Missing Refunds

If you haven’t received your refund after the stated processing period (5–10 business days):

Re-check your bank account or credit card statement.
Contact your credit card company or bank, as processing times before a refund is officially posted can vary.
If you have done all of this and still have not received your refund, please reach out to us at contact@jerseymodern.shop.